Refund & Cancellation Policy

1. Free plan

The Free plan requires no payment, so no refunds apply. You can delete your account or stop using it anytime.

2. 7-day money-back guarantee

We offer a full refund of any first-time paid subscription within the first 7 days, provided that:

• This is your first paid subscription (or you haven't previously claimed a refund).
• Your AI usage during this period is less than 30% of the plan's allocated quota.
• You submit the refund request in writing to billing@lexaai.io before the 7-day window ends.

3. Outside the 7-day window

After 7 days from the start of your subscription, we do not offer refunds. However, you can cancel anytime — your account will remain fully active with paid-plan features until the end of the billing period. Auto-renewal will be turned off.

4. Automatic renewal grace period

If your subscription was auto-renewed and you cancel within 3 days of the renewal date, AND you have not actively used the platform after renewal, you may request a refund of the renewal payment. This exception covers genuine forgetfulness.

5. Annual subscriptions

For annual plans, the same 7-day policy applies from the payment date. After that, no partial refunds for remaining months are issued, but full features remain available until the end of the paid year, even if you cancel.

6. Cancellation by Lexa AI

In the rare cases where we suspend your service for a Terms of Service violation (harmful content, IP infringement, abuse), no refund will be issued. You will be notified in writing of the reason before suspension.

7. Cancellation by us for technical reasons

If we permanently discontinue a service or feature (e.g., retire a specific plan), we will notify customers at least 30 days in advance and issue a prorated refund for the unused portion of the paid amount.

8. Add-ons (Voice Add-on, Token Top-ups)

Plan add-ons (Voice assistant, additional conversation credits) are refundable within 48 hours of purchase, provided you have not used more than 10% of the add-on. After that, they are considered consumed.

9. Refund methods and processing time

Refunds are issued via the same payment method used originally:

• Vodafone Cash / InstaPay: 3-7 business days.
• Bank transfer: 5-10 business days.
• Fawry: 7-14 business days.
• Credit card (future): 7-14 business days depending on the issuing bank.

10. How to cancel your subscription

You can cancel your subscription in one of the following ways:

• From within the platform: Dashboard → Subscription → click 'Cancel subscription' (fastest).
• Send an email to billing@lexaai.io from the email registered on the account.
• Via WhatsApp: +20 100 086 8667 (support during business days).

11. Your data rights after cancellation

After cancelling, your data is retained for 90 days, during which you can reactivate the account or request a full export (CSV + JSON + files). After 90 days, data is permanently deleted in accordance with Egyptian Data Protection Law 151/2020.

12. Contact and complaints

For any inquiry or complaint not resolved via support, you have the right to contact Lexa AI management directly at billing@lexaai.io. We commit to responding within 48 hours on business days.